The biggest Customer Service Experience gathering in Zambia. Join us at Mulungushi International Conference Centre. Hosting 2,000 plus people and 200 plus VIPs from across a myriad of sectors.
We help forward-thinking organizations design, implement, and measure world-class service standards.
Celebrating the professional milestone of our Managing Consultant, Mr. Bruce Sikombe, conferred as an IoDZ Fellow for outstanding performance.
Highly specialized research, consultancy, and training designed to transform your operations.
Deliver unforgettable experiences with personalized coaching and tailored training programs.
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Turn interactions into opportunities with strategic consultancy and top-notch coaching.
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Get accurate data and reliable feedback with in-depth research, including NPS and CSAT.
Learn More →Expert guidance and practical strategies to elevate your customer service excellence
Discover more expert insights and customer service strategies
Explore CS TV LibraryNJCBE Consulting Limited is a highly specialized customer service and contact/call center research, consultancy and training firm established in 2019. We are the only entity in Zambia providing a comprehensive range of services in Customer Experience.
We serve as your strategic partner in developing and cultivating customer service skills and culture. We bring global first-class standards to local organizations while fully appreciating cultural diversity. Our mission is to empower you to be truly customer-centric in practice, not just in theory!
To empower organizations and individuals to be truly customer-centric in practice, not just in theory!
To champion a spirit and culture of Excellent Service in Zambia and the Region.
This milestone reflects a commitment to making Corporate Governance impactful in Zambia.
A highly experienced Trainer, Public Speaker, Course Tutor, Researcher, and Consultant with a wealth of knowledge in customer service and leadership.
Transforming interactions into lasting relationships through comprehensive expertise.
Deliver unforgettable experiences with personalized coaching and tailored training programs.
Full Details →Turn customer interactions into opportunities with strategic consultancy and coaching.
Full Details →John Maxwell certified leadership programs to empower your management teams.
Full Details →Drive revenue growth with innovative training that enhances persuasive power.
Full Details →Engaging solutions that improve collaboration, communication, and productivity.
Full Details →Gain actionable insights through immersive mystery shopping experiences.
Full Details →Join Bruce Sikombe and industry leaders at Zambia's premier Customer Experience and Leadership gatherings.
Reach out to our dedicated team of customer experience experts.